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Job: Web Solutions Supervisor

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Job Description

Overall Job Objective

Job Title:Web Solutions Supervisor
Closing Date/Time:Thu. 02/16/17 11:59 PM Arizona Time
Salary:$79,996.80 - $128,003.20 Annually
Job Type:Classified/Full-Time
Location:Phoenix, Arizona
The Web Solutions Supervisor will be responsible for on-going maintenance, updating, enhancement installation, performance and performance issue resolution for the Assessor's website. Will direct the work of the Web Development Team including planning, directing, and overseeing the development, installation, and maintenance of various public-facing and intranet applications and databases, setting project goals, professional development goals, and performance evaluations. Will assess on-going performance and work with Assessor web and network staff, and/or OET to resolve performance issues in a timely manner.

For additional information, please visit:

Position Qualifications:
Minimum education and/or experience:
Bachelor's degree in Computer Science, Business, Communications or Management field and five (5) years of applications development and/or programming activities. An equivalent combination of post-secondary education and/or job related experience may substitute for the education requirement on a year for year basis.

Knowledge, skills, and abilities
Working knowledge of web design, architecture and performance delivery; ability to understand business drivers and needs and how to monitor successful incorporation and efficient performance in a web environment; skilled in web tracking technology and other methods of assessing web performance; knowledge of the principles, techniques, tools and methodologies of industry accepted SDLC's and Information Life Cycle to accomplish process analysis and modeling, functional requirements determination, application design and development, testing and certification, requirements tracking, quality control, implementation and all on-going system/application operations and maintenance activities; working knowledge of and ability in project management and directing team activities; ability to work well with people, express technical concepts for understanding and influence and collaborate at many levels and across diverse disciplines; knowledge of Windows Server 2008/2012 and Linux operating systems; Analytical Thinking & Problem Solving; Interpersonal Relations & Influence; Communications (written and verbal); Customer Focus; Results Orientation.

Preferred education and/or experience:
Advanced experience supervising and/or managing a web development and delivery team, .NET experience highly desirable; experience with implementing and supporting rapid development of web capabilities. Lead and/or supervisory experience preferred.

Preferred specialized training, certifications, and/or other special requirements:
Certified Scrum Master or PMP preferred.

Working conditions:
Office Environment

Essential Job Tasks:
Ensures the timely and effective delivery of Assessor web-based information by monitoring website performance; anticipating service level problems and implementing and communicating solutions to minimize service disruption; identifying or directing staff to identify functionality or data integrity issues; responding to and investigating web performance or data issues and complaints; developing web solutions to resolve these, working with Assessor web and network staff, and/or OET to efficiently enact these solutions; coordinating with Assessor network staff and/or OET to schedule and announce planned outages for purpose of website maintenance, leading a team in the timely exploration, evaluation, design and execution of technical solutions; tracking action items and reviewing implementation. Ensures that information provided on the website is as current and accurate as possible by working closely with others in Technology to coordinate import of new or revised data and information; directing staff to responsively make changes, additions and/or deletions to website information or available applications (e.g., changes to the career page, announcement of appeals and turning on appeals functionality). Ensures a motivated and technically competent staff and positive work environment by providing clear direction, establishing sound working relationships, supervising activities, monitoring and adjusting performance to assure timely delivery and resolution of problems, providing technical guidance on complex issues, and developing and/or arranging for the development and training of staff; communicating transparently on both unit matters and Assessor Office priorities and changes; providing recognition and support to staff; addressing workplace issues. Oversees and ensures compliance of the Web Development Team with software development lifecycle (SDLC) or Agile methodologies as appropriate. Serves as a source of documentation and standards to help direct the activities of the Web Development Team. Contributes to seamless integration with other Technology initiatives by working closely with other groups to coordinate plans and activities including systems administration, cross-platform development projects, software upgrades, etc.; working closely with colleagues in the Technology Division to install new web products, features and architecture. Assures effective communication to Assessor leadership and staff, and the public about the availability of the website, functionality issues, and updates by preparing or overseeing announcements on the website; responding to elevated customer inquiries and complaints; informing Assessor leadership of scheduled maintenance; informing Assessor senior leadership of unplanned web issues, providing explanations and solutions in a timely manner. Contributes to best practices for the website by evaluating and recommending state-of-the-art development tools for use within web development environments; staying current with trends and innovations in websites; testing new software; analyzing staffing requirements; developing or supporting development of web staff.
Selection Procedure:
The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

Maricopa County Human Resources | 301 W. Jefferson Street, Suite 200, Phoenix, AZ 85003
Business hours 8am to 5pm, Monday through Friday, excluding holidays
602.506.3755 | | se habla español

Maricopa County is an Equal Opportunity Employer.
Pursuant to the Americans with Disabilities Act, Maricopa County will make reasonable accommodation(s) during the employment process.
In addition, Maricopa County complies with A.R.S.§23-211 et seq. and submits information on all new hires to e-Verify.
Finally, Maricopa County complies with A.R.S.§36-601 (Smoke Free AZ Act) and prohibits smoking in all places of employment.